Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
We accept returns within 30 days of delivery, provided the item is unused, in its original condition, and in the original packaging. To start a return, please visit our Returns page and follow the instructions. Return shipping costs are the responsibility of the customer.
How do I track my order?
As soon as your order has shipped, you’ll receive a tracking number by email. You can use this number to track your package directly with our “Track Your Order” page.
Can I cancel or modify my order?
Orders can be cancelled within 3 hours of placing them. After this time, we usually cannot make changes, as orders are processed quickly. If your order has already shipped, cancellation isn’t possible, but you may return the item once it arrives.
Do you have a physical store?
No, we currently operate as an online-only store. This allows us to keep prices fair and shipping efficient. We do, however, offer free returns, so you can try our products risk-free.
2. Product Questions
What size should I order?
This bag is available in one size, designed to be practical and versatile for everyday use. The dimensions of our Essential Tote are 16.8 × 12.6 × 6.45 in (42.7 × 32 × 16.4 cm).
What is the material of this product?
This product is made from PU leather (vegan leather) with quilted stitching. PU leather is durable, lightweight, and easy to maintain, while also being cruelty-free.
How do I care for this product?
To keep your bag in great condition, simply wipe it with a soft, damp cloth when needed. Avoid harsh cleaners, bleach, or soaking the material in water. If the bag gets wet, allow it to air-dry naturally. Never use a hairdryer or direct heat, as this can cause the material to warp or crack. For best results, store your bag in a cool, dry place away from prolonged sunlight.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payment options?
No, at this time we do not offer installment or split payment options. All purchases must be paid in full at checkout.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Orders are typically delivered within 5–10 business days from the date of purchase. Please note that delivery times may vary depending on your location and any unforeseen delays such as weather or public holidays.
How much does shipping cost?
We charge a flat-rate shipping fee, which is calculated and displayed at checkout before you confirm your order. This way, you’ll always know the exact cost upfront.
Do you offer free shipping?
Yes, we offer free shipping on all orders over €30. Orders below this amount are subject to our standard flat-rate shipping fee, which will be shown at checkout.
5. Contact Questions
How can I contact customer service?
You can reach us through the contact form on our Contact page. We aim to respond to all inquiries within two business days.
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