At Serena, we work with reliable carriers to make sure your orders arrive safely and on time. Below you’ll find the key details about our shipping process.
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Last updated: August 2025
1. Delivery Timeframe
2. Shipping Methods
3. Shipping Costs
4. Order Tracking
5. International Orders
1. delivery timeframe
Delivery typically takes 5–10 business days from the date of purchase. Please note that delivery times may vary depending on your location and any unforeseen delays such as customs checks, weather, or public holidays.
2. shipping methods
We ship using reputable courier services. Once your order has been processed and shipped, you’ll receive a confirmation email with your tracking number so you can follow your delivery.
3. shipping costs
Shipping fees are calculated at checkout based on your delivery address. The exact cost will be shown before you complete your order.
4. order tracking
You’ll be able to track your package using the tracking function available on our website.
5. international orders
For international shipments, please be aware that customs duties, import taxes, or additional fees may apply. These charges are the responsibility of the customer. Serena does not cover these costs.
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