Privacy Policy

This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from Serena.

Title

Last updated: August 2025

1. Information We Collect

2. How We Use Your Information

3. Data Security

4. Sharing Information

5. Your rights

6. Policy Updates

7. Contact us

1. information we collect

Personal Information:
When you make a purchase, create an account, or sign up for our newsletter, we may collect personal details such as:

  • Name, address, email address, and phone number
  • Payment details
  • Login credentials for your account

Usage Data:
We collect information about how you interact with our website and services, including:

  • IP address, browser type, and device details
  • Pages visited and navigation behavior
  • Time and duration of your visits

Cookies & Tracking Technologies:
We use cookies and similar technologies to:

  • Ensure our website functions properly
  • Personalize your experience
  • Analyze traffic and website performance
  • You can manage your cookie preferences through your browser settings.

2. how we use your information

We use your information to make sure your orders are processed correctly and delivered to you, and to provide customer support if needed. From time to time, we may also send you updates, offers, or newsletters. You can unsubscribe whenever you like. In addition, we look at usage data to understand how our website is used, so we can keep improving it.

3. data security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse. This includes encryption, secure connections (SSL), and restricted access for authorized staff only.

4. sharing information

We do not sell, rent, or trade your personal data to third parties. Information is only shared with:

 

Service providers (such as payment processors and delivery services) necessary to fulfill your orders and services.

 

Legal obligations when required to comply with applicable laws or regulations.

All service providers we work with are bound by strict data protection agreements.

5. your rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections or updates.
  • Request deletion of your data, unless we are legally required to retain it.
  • Object to the use of your data for marketing purposes.

To exercise these rights, please contact us using the details below.

6. policy updates

From time to time we may update this privacy policy, for example when laws change or when we improve our services. The most recent version will always be available on our website.

7. contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us.